Refund policy
Return & Refund Policy
30-Day Return & Money-Back Guarantee
We stand behind our products. We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.
For skincare products used as directed with no visible improvement, we also honor a 30-day money-back guarantee — applicable to first-time purchases of a product only. Proof of consistent and correct use (e.g., before/after photos) may be required.
Eligibility for Returns
To be eligible for a return, your item must be:
- In the same condition you received it — unused, with tags, and in its original packaging
- Accompanied by your receipt or proof of purchase
How to Start a Return
Contact us at glamistacare@gmail.com or via WhatsApp with your order number and details. Please note that returns must be sent to the following address: 6 of october
If your return is accepted, we'll send you a return shipping label along with instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.
Damages & Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or incorrect, so we can evaluate the issue and make it right.
Exceptions / Non-Returnable Items
Certain items cannot be returned, including:
- Opened or used beauty/personal care products (unless covered by our money-back guarantee)
- Perishable goods, custom or personalized items
- Hazardous materials, flammable liquids, or gases
- Sale items and gift cards
Please get in touch if you have questions about your specific item.
Exchanges
The fastest way to get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union — 14-Day Cooling-Off Period
If your order is shipped into the European Union, you have the right to cancel or return it within 14 days, for any reason and without justification. The item must be unused, with tags, in its original packaging, and accompanied by proof of purchase.
Refunds
Once we receive and inspect your return, we'll notify you of the approval status. If approved, your refund will be processed to your original payment method within 10 business days. Please allow additional time for your bank or card provider to post the refund.
If more than 15 business days have passed since your return was approved, contact us at glamistacare@gmail.com.